Terms and conditions
Huavela is operated by Universal Business Solutions LLC. Contact: aloha@huavela.com, 1001 Queen Street 1709, Honolulu, HI 96814.
Last updated: October 22, 2026.
Using Huavela
Universal Business Solutions LLC provides travel information, experience discovery, AI recommendations, and booking services. Experience information and recommendations are for planning purposes and may change. Review prices, inclusions, access requirements, and cancellation policies before booking.
Direct reservations
For experiences booked through Huavela, the complete USD total, including applicable operator taxes and booking fees, is shown before payment. A successful payment creates a reservation request awaiting operator confirmation. Published schedules do not guarantee remaining seats. Your reservation is confirmed only when our team confirms it with the operator and contacts you. If the operator cannot accept your booking, Huavela will issue a full refund.
Cancellations
Flight reservations are fulfilled through Duffel and the airline. Review the complete itinerary, operating carriers, baggage allowance, total price, and fare rules before submitting. A flight is confirmed when the airline booking reference appears on your confirmation page. Changes and refunds depend on the selected fare and airline rules; contact aloha@huavela.com for assistance.
The experience’s cancellation policy shown at checkout applies. Contact aloha@huavela.com to request a cancellation or discuss a refund. Refunds are processed to the original payment method; your bank determines when the funds appear.
Partner reservations and affiliate links
Experiences linked to Viator are booked with that provider under its terms and cancellation policy. Some experience links are affiliate links. Huavela may earn a commission when you book through them, at no additional cost to you.
Huavela Concierge SMS terms and conditions
The Huavela Concierge SMS service is operated by Universal Business Solutions LLC. It sends informational text messages containing the tour or website links you request during a phone concierge call.
- Consent: You opt in by saying yes after the assistant reads the SMS consent script during your call. The first requested-link text also confirms your consent. Messages go to the number you are calling from. Calling us, providing a booking phone number, or accepting these general terms alone does not enroll you in SMS. Consent is optional and is not a condition of purchase; you can browse and book directly on our website.
- Message frequency: One text per requested link, with up to three link texts per call. Frequency depends on your requests. This is not a recurring promotional subscription. Service messages responding to STOP or HELP may also be sent.
- Charges: Message and data rates may apply to messages sent or received. Contact your wireless provider about your messaging plan.
- Opt out: Reply STOP to the number that sent the message to stop further texts. You may receive one final opt-out confirmation. After opting out, no further program texts will be sent unless you opt in again. If the sending service instructs you to reply UNSTOP to re-enable messages, follow those instructions before requesting another link.
- Help: Reply HELP to the sending number, or contact aloha@huavela.com for assistance with the SMS service or opting out.
- Availability: Delivery depends on your mobile carrier and network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages.
- Privacy: See our SMS privacy policy for how we use and protect mobile numbers and consent information. We do not sell or share mobile numbers or SMS consent with third parties or affiliates for marketing or promotional purposes.
Contact
Questions about this website, your booking, or the SMS service can be sent to aloha@huavela.com.